If I was a company (which, I must stress, I’m not) I would ensure that I never made any mistakes just so I knew that I would never have to face the wrath of a particular ‘ngoneill@hotmail.co.uk’. Some companies, however, aren’t so...

  Nestlé thought they could defend against our letters by giving us a 1000 character form to fill out, oh how they were wrong, read on… —————————— TO: customer.care@nestle.co.uk FROM: ...

  Right, this one is a little confusing. So after some frustrating Orange Wednesday cinema experiences, I decided to email both Orange and Odeon. It was rather fun to watch them CC’ing each other into our correspondences, even if they were rather unhelpful....

  Here’s a fun fact for you. Did you know that you can buy extra large Hula Hoops so that adults can continue to have the pleasure of slipping them over their fingers? Anyways, that doesn’t redeem them from what occurred...

  Hey, do you guys remember Thomas from Tesco who was kind enough to resolve my biscuity-based botherations? He was nice. But then I just had to go and push my luck, didn’t I? —————————– TO:            ...

  ATTENTION ALL: I am now offering my complaining services to anyone with an issue! And I will pass on the goods I receive to you (maybe)! So congratulations to Holly Ellis who is now the proud owner of… Well, read on to find out!...

  I love Minstrels. Like 99% of the time. To account for that 1%, someone was deserving an angry email. Last time, I promised you guys that I wouldn’t settle for simple reimbursement. Hopefully this will...

  I’m not gonna lie. I’m slightly disappointed that a highly regarded company such as Coca-Cola have let me down. But I suppose it’s the rich ones that compensate you the greatest right? Unfortunately, because I no longer had my item in question, I was unable to...

  You know, when we write these letters, we’re not always rude and demanding. Sometimes, we just want a nice chat… and replacement items. So imagine our delight when clothing company QCumber replied to us. Aren’t they nice? They also make lovely...

  There are two adjectives that I want to be using to describe my food at all times. Either ‘good’ or ‘free’. Much to my dismay, my experience at Nando’s contained absolutely none of the former, but will soon include a little bit of the latter. This will...

  All I want is free things. Is that too much to ask? All too often, companies consider themselves too awesome to reply, like the two below. Now I may need to consider new tactics.   —————————– TO:              ...

  —————————— TO:           info@vimto.co.uk FROM:      ngoneill@hotmail.com SUBJECT:   VOMto   Good Morning, Vimto!   First off, many apologies if you read this in a time which is not the morning. I...

  You know, I try really hard with these letters. I’m just trying to make the world a better place. Is it really so wrong to insinuate legal action against an Optician? Or to demand a local club provides me with free hookers? Apparently so, given that these two companies considered...

  Does anyone else hate self-service machines as much as our very own Anthony Dunkley. Perhaps me, after an incident that occurred recently. However, every cloud has a silver lining. Find out more below.   —————————— TO:  ...

  Very occasionally, big food companies make mistakes. And we can’t blame them, what with the large quantities of food they must produce. When I say we can’t blame them, I mean ‘we can’. This is...

  You know what? It’s about time someone stood up for the little guy. I’m tired of being pushed around by the massive corporations, telling me what to do. This my own personal attempt to rise up against the system. I call it ‘Letters of Indignation’. My weapons?...